Returns & Exchanges
At OzToyStore, we want you to be completely satisfied with your fashion purchase, which is why we offer a flexible 30-day return policy for all unworn items with original tags attached. Whether you need a different size or a full refund, our streamlined process ensures a hassle-free experience for every customer.
Initiate Your Request
Log into your OzToyStore account and navigate to your order history to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all garment tags are intact and the packing slip is included inside.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized postal service location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange item within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing